IT Service Desk Specialist - London

Who We Are...

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.

The project!

As an IT Service Desk Specialist, you will be providing tecnhnical support (onsite and online) to our office and retail staff, serving as the first point of contact for end-users who require technical support and assistance and ensuring the proper resolution of all incidents and providing exceptional internal customer service.

What will the role entail?

• Provide technical support and assistance for hardware and software related issues
• Triage incoming tickets and requests, gather information, and attempt to resolve issues using available tools and resources
• Escalate more complex issues to appropriate team members or vendors
• Maintain detailed documentation of all support requests and resolutions

What do we offer:

• Great international working environment.
• Corporate offices in Central London.
• Remote Work on Fridays.
• Flexible working hours.
• Flexible benefits.
• Discount on the brands of the Group.